Privacy Policy
Last Updated: February 2026
1. Introduction
Welcome to Tradeglov ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tradeglov.com and use our services. We are based in London, United Kingdom, and comply with applicable UK data protection legislation including the UK GDPR and the Data Protection Act 2018. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us, including: personal identification information (name, email address, phone number, company name) when you register for an account or contact us; payment information when you subscribe to a paid plan (processed securely through our payment provider); usage data including search queries, feature interactions, and platform preferences; technical data such as IP address, browser type, device information, and operating system; and communication data from emails, support tickets, and feedback you send us.
3. How We Use Your Information
We use the information we collect for the following purposes: to provide, operate, and maintain our AI-powered trade sourcing services; to improve, personalise, and expand our platform based on your usage patterns; to process transactions and send related information including purchase confirmations; to communicate with you about updates, security alerts, and support; to comply with legal obligations and resolve disputes; to detect, prevent, and address technical issues and security threats; and to provide analytics and insights about how our services are used.
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information in the following circumstances: with service providers who assist us in operating our platform (hosting, analytics, payment processing) under strict data processing agreements; if required by law, regulation, or legal process; to protect our rights, privacy, safety, or property; in connection with a merger, acquisition, or sale of assets; and with your explicit consent for any other purpose.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments and penetration testing, access controls and employee training, and incident response procedures. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Account data is retained for the duration of your account and for up to 2 years after account closure. Usage analytics are retained in aggregated, anonymised form indefinitely. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under UK data protection law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (right to be forgotten); restrict or object to processing of your data; data portability (receive your data in a structured, machine-readable format); withdraw consent at any time where processing is based on consent; and lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies and Tracking
We use essential cookies required for the functioning of our website, analytics cookies to understand how visitors interact with our platform, and preference cookies to remember your settings and choices. You can control cookie settings through your browser. For more details, please refer to our Cookie Policy. We use privacy-preserving analytics that minimise data collection while still providing useful insights.
9. International Data Transfers
As a UK-based company, your data may be processed in the United Kingdom and the European Economic Area. If we transfer data to countries outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, in accordance with UK GDPR requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: Tradeglov Ltd, London, United Kingdom. Email: privacy@tradeglov.com. You may also contact the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how we handle your data.